1. A diagnosis, but remaining questions
You have a local diagnosis and want to understand the situation from another specialist perspective.
A second opinion
The service is delivered in writing or by video. The physician reviews reports, imaging, pathology, and treatment history to help you understand whether the current diagnosis is sufficiently supported, what options may exist, what further tests may be needed, and what questions to clarify before continuing local care or considering an in-person visit in China.
Written or video review · Chenxi service fees and third-party costs are explained separately · No guarantee of a specific physician or treatment outcome
When a remote second opinion may be useful
2. A treatment recommendation to confirm
Surgery, medication, radiation, chemotherapy, or long-term management has been suggested and you want an additional view.
3. Long local waiting times
You are waiting for a specialist appointment, test, or procedure and want to understand whether care in China may be worth considering.
4. Complex records that are hard to interpret
You have MRI, CT, pathology, genetic testing, or repeated treatment records but do not know how to organize them or what to ask next.
5. Considering whether to travel to China
You have not decided whether to travel and want a remote review to help judge whether an in-person assessment may be worthwhile.
6. A family member seeking direction first
The patient is abroad or in another city, and a relative wants to help organize the records and understand the direction first.
Before you decide
The service does not require travel, but the physician’s review is always based on actual medical records.
Based on actual records
The physician reviews reports, imaging, pathology, treatment history, and your current questions, rather than relying only on a verbal description.
Matched by medical specialty
A relevant specialist is matched after considering record completeness, medical specialty, question complexity, and availability.
A documented result
You receive a written opinion summary to discuss with your local treating physician or another clinician.
Possible in-person follow-up
If an in-person assessment, test, or treatment evaluation would help, we can explain the relevant coordination path.
Choose a written or video second opinion
The final fee and delivery time are confirmed according to the case. No price is quoted in advance on this page.
Written Second Opinion
Suitable when records are relatively complete or when a family member is arranging the review.
- Record collection and organization
- Consultation-question preparation
- Specialist matching
- Physician review of the records
- Written summary delivery
- Explanation of next steps
Video Second Opinion
Suitable for complex cases, multiple treatment options, or patients who want to communicate directly with the physician.
- Pre-call record preparation and question list
- Specialist matching
- Video scheduling
- Remote video discussion, including interpretation support
- Written consultation summary
- Explanation of next steps
Questions, answered clearly
The exact deliverable is confirmed case by case. The specialist may conclude that the records are insufficient, that an in-person assessment is needed, or that no firm conclusion can yet be reached. We will state that clearly.
Record summary and question list
We organize the records by timeline and clarify the diagnosis, symptoms, treatment history, and core questions you want answered, so the review does not become a general consultation.
Specialist opinion on existing records
Based on reports, imaging, pathology, and treatment history, the review explains whether the current diagnosis appears reasonable, whether the records are sufficient, and what information may still be missing.
Treatment pathways and additional suggestions
The review explains the differences and limitations of surgery, medication, rehabilitation, or other relevant paths based on the supplied records. A remote opinion cannot replace an in-person examination, testing, or a formal treatment decision.
Next steps and limitations
We list issues to confirm with your local treating physician, hospital, or a future clinician. If an in-person visit or further tests are advised, that will also be stated directly.
What you receive
Each case confirms the deliverables, number of follow-ups, and fee boundary in writing before work starts. If records are insufficient or an in-person visit is needed, we will say so directly rather than turning uncertainty into a firm conclusion.
- Written opinion: a written second-opinion summary in Chinese or English, showing the physician's name and credential information and signed by the reviewing physician (the signature format is confirmed in the actual deliverable).
- Follow-up allowance: one written clarification about the delivered opinion. A new condition, new test, or new treatment request requires separate confirmation and is not automatically included.
- Estimated time: after records are confirmed and a specialist is matched, we confirm the expected delivery time in writing; video timing depends on physician availability.
- Not included: in-person consultation, formal diagnosis, prescription or medication, arranging tests or treatment, or conclusions for legal disputes, insurance claims, or disability assessment.
- If records are insufficient: the physician may conclude that no firm opinion can be formed. We will explain what is missing and refund the portion of work not carried out.
Records to prepare
You do not need to upload the full chart in the first inquiry. Organize the records into the three groups below and describe what exists; we will reply with what is still missing, to reduce back-and-forth.
Basic records
- Most recent examination report
- Imaging reports and original image files (prefer DICOM or hospital-issued files over phone photos)
- Pathology report, if available
- Current medication and main symptoms
- Approximate date of diagnosis or first finding
Records that help the assessment
- Treatment history in chronological order
- Surgical, discharge, or emergency records
- Trends in important laboratory results
- Your local physician’s current recommendation
- The 3–5 questions most important to you
If records are incomplete
Send a brief summary first. We will identify what is still missing. If basic tests have not been completed, we may suggest completing them first or recommend a service that better fits the current stage.
Before physician review
Receiving records does not mean physician review has started. Scheduling begins after the record scope, specialty direction, fees, and service format are confirmed.
- Initial reply: after receiving the summary, we first explain whether the records are sufficient, what else is needed, and the range of the service fee.
- Written second opinion: after records and specialist matching are confirmed, the expected delivery time is set in writing based on physician schedules and case complexity.
- Video second opinion: scheduling is subject to physician availability and is arranged only after an appointment time is confirmed. Specific physician or expedited requests require separate confirmation.
- Fee boundaries: Chenxi’s service fee is separate from charges by hospitals, physicians, or other third parties. Fees are confirmed in writing before work begins and are not based on treatment outcomes.
- Emergencies: an emergency, rapidly worsening condition, or situation requiring immediate care is not suitable for a remote second opinion. Contact a local medical provider directly.
How a remote second opinion works
Prepare a case summary
Describe any existing diagnosis and the questions you need answered. This website creates a draft only and does not receive records. Once a contact channel is open, agree on the recipient and secure transfer method.
Organize and match
Confirm the scope, deliverables and fees, then share the required records through the agreed channel. Specialist matching depends on the clinical area, record completeness and physician availability.
Physician review or video discussion
The physician reviews the records. For video cases, the patient speaks with the physician at the agreed time. Complex cases, specific physician requests, and special requirements are confirmed case by case.
Receive the second-opinion summary
A written summary is delivered for discussion with your local physician. If further in-person assessment is advised, you can ask about coordination for care in China.
Common questions before applying
Q1. Is a remote second opinion an online diagnosis?
No. It is a supplementary professional opinion based on medical records. It does not replace an in-person consultation, formal diagnosis, treatment decision, or prescription.
Q2. Do I need an existing diagnosis?
Usually an existing diagnosis, preliminary diagnosis, test result, or treatment recommendation is needed. If no examination records exist, we may recommend basic tests first.
Q3. How is a specialist selected?
We consider the records, medical direction, consultation questions, and physician availability. We do not promise that a specific physician can be scheduled immediately.
Q4. Can I request a specific physician?
You can request one, but scheduling depends on physician availability, specialty, and case details, and may require an individual quote.
Q5. How long does it take to receive the result?
After the records and specialist match are confirmed, we provide an expected delivery time. Video timing depends on physician availability, and complex cases are confirmed individually.
Q6. When is the service not suitable?
It is not suitable for emergencies, rapidly worsening conditions, situations requiring immediate care, or for legal disputes, insurance claims, or disability assessments.
Can a relative write for me?
Yes. With patient authorization, a family member can submit records, coordinate arrangements, and receive the result. Authorization is confirmed when medical records are involved.
Q8. Can I ask follow-up questions?
Yes, for clarification of the delivered opinion. New conditions, tests, or treatment requests fall outside that scope and require individual confirmation.
Q9. Can in-person care in China follow?
If the opinion indicates that an in-person assessment would help and you want to continue exploring care in China, we can assist using the same case information.
A second perspective
Submit a case summary and we will confirm whether a remote second opinion is suitable.