Information we receive
Information you provide through inquiries, email, phone, or case coordination, including your name, contact details, country or region, care request, and necessary health information.
Privacy policy
This page explains how we handle personal details, contact information, and necessary health records during website inquiries and case coordination. For cross-border care, records may need to be disclosed to hospitals and physicians in China after authorization. Specific rights and obligations are governed by the separate service confirmation and consent documents you sign.
How we use it
To respond to inquiries, organize records, prepare physician review, identify options, coordinate appointments and communication, arrange accompaniment, and complete other services you request.
Authorization and basis
We handle information under applicable law and your authorization. Separate consent may be requested for health data, cross-border transfer, or disclosure to a hospital.
Sharing
We disclose information to hospitals, physicians, and necessary providers only when needed for the requested service and authorized. We do not sell personal data.
Cross-border transfer
If a hospital or physician in China needs to review your records, we explain the recipient, scope, and channel before sharing, while considering the law in your location and the hospital's requirements.
Medical records
Full records are used only for your case and accessed by essential coordination staff. Confirm the channel before sending complete imaging or pathology files. Do not attach full records to an initial inquiry through an unconfirmed channel.
Security and retention
We use safeguards appropriate to the nature of the information and retain records as needed to provide services, resolve disputes, and meet legal or professional requirements.
Patient rights
You may contact us to request access, correction, restriction, or deletion. Whether a request can be granted immediately depends on law, hospital recordkeeping, and services already in progress.
Website data
The inquiry channel is not open yet; this page does not receive or save inquiry content. The site does not require an account or intentionally use advertising trackers or online payment functions. Hosting providers may retain basic access logs under their own policies.
How to contact us
Once the inquiry channel opens, you can use the contact page to describe a privacy request. We will respond after verifying your identity and the relevant information.
Have a privacy question before sending records?
Start with a short summary. You do not need to attach complete test results in the first message.